Use-case & channel map
We define intents, fallback rules, and which channels (web, WhatsApp, Slack) matter first.
What We Deliver
- Website and in-app AI chat widgets
- WhatsApp, Slack, and Messenger bots
- Knowledge-base grounded answers (RAG)
- Lead capture and sales qualification flows
- Human handoff, escalation, and audit logs
- Analytics for deflection rate and CSAT
Our Process
Knowledge & tone setup
Your docs, FAQs, and brand voice become the chatbot’s source of truth.
Build & evaluate
Prompt tests, hallucination checks, and staging demos before customers see it.
Launch & improve
Live monitoring, unanswered-question reviews, and weekly knowledge updates.
Technologies
- OpenAI
- LangChain
- RAG
- Pinecone
- Next.js
- Node.js
- WhatsApp API
Outcomes You Can Expect
- 24/7 first-response coverage
- Fewer repetitive support tickets
- Answers grounded in your content
- Clear path from bot to human agent
Why Choose Intellixy
- Experienced engineering team with startup and enterprise delivery
- Agile sprints with transparent progress and staging access
- Clear scope, milestones, and pricing before development starts
- Post-launch support, monitoring, and feature iterations
Industries We Serve
HealthcareE-commerceEducationLogisticsStartups
Frequently Asked Questions
How long does AI chatbot development take?
A focused support chatbot pilot typically ships in 2–4 weeks. Multi-channel bots with CRM integrations may take 4–8 weeks.
Will the chatbot invent answers?
We ground responses in your documents with RAG, add refusal rules for unknown topics, and log answers for review so hallucinations stay controlled.
Can it hand off to a human?
Yes. We build escalation triggers, transcript handoff, and optional ticket creation in tools like Zendesk, Freshdesk, or your CRM.
Related Services
Ready to start your project?
Tell us about your AI chatbot development goals. We respond within 24 hours on business days with a tailored plan.